Legal
Refund policy
This policy covers deposits, cancellations, rescheduling, and refunds for Content Nesthub reporting engagements. It does not cover retail product shipping — we do not sell physical goods.
Eligibility
Refunds apply to fees paid for scoped reporting engagements (fleet performance cycles, operations packs, reviews, evidence briefs, and disruption reports). Website browsing is free and not refundable.
Timeframe
Refund requests should be emailed to info@content-nesthub.click within 14 days of the event giving rise to the request (cancellation, material scope failure, or agreed termination).
Full refund
A full refund of amounts paid is available if we cancel the engagement before sample reconciliation begins, or if we materially fail to deliver the agreed pack within the timeline stated in the scope note after a reasonable cure period.
Partial refund
If you cancel after sample reconciliation has started but before full-cycle delivery, we refund fees minus work already performed at the hourly equivalent stated in the scope note, and minus any non-recoverable third-party transcription costs agreed in writing.
Non-refundable items
- Completed reporting cycles already delivered and accepted
- Walkthrough calls already held
- Deposits where you no-show a scheduled scoping call twice without 24 hours’ notice
Deposits
The standard 40% deposit reserves analyst time. It is credited to the final invoice. It is refundable in full if we decline the work after scoping. It is partially refundable under the partial-refund rule above if you cancel mid-engagement.
Cancellation and rescheduling
You may reschedule a scoping call or walkthrough once at no charge with at least 24 hours’ notice. Later changes may shift delivery dates. Cancelling a retainer month requires 15 days’ written notice before the next locked delivery week; after that notice window, the month is billable.
Work already started and materials
Charts and drafts produced before cancellation remain our working papers unless fees for that stage are paid. We do not purchase aircraft parts or physical materials for clients; therefore no materials-restocking clause applies.
Refund process and timing
Approved refunds are processed to the original payment method within 14 business days of approval. You will receive written confirmation of the amount and method.
Contact for refund requests
Email info@content-nesthub.click with your scope note reference, or call +85224250163. Postal address: Kingswin Ind Bldg Kwai Chung, Kwai Tsing District, Hong Kong.